IRCTC Customer Care Number

IRCTC is subsidiary company of the Indian Railways. IRCTC is offering multiple services such as catering, tourism and online ticket booking of Indian railway as well as flight ticket booking system. Millions of users are using IRCTC daily for online ticket book for Indian railway. You can’t believe every day at 11 o’clock IRCTC is close because of traffic. Million users are booking ticket online and cancelled ticket. You can get payment online and refund online in the bank account. You can book Indian Railway ticket any of time within 24 hours through IRCTC. IRCTC customer care number is always available for IRCTC user.

We are going to share IRCTC customer care number as well as IRCTC Toll free helpline number for passenger assistance. Passenger can register their complaints any time to call IRCTC toll free customer care number and get inquiry and information about the train, ticket, PNR and many more. You can use IRCTC customer care number for inquiry about refund and PNR status as well as train Status. You can also track PNR and Train Status through IRCTC.

If you have any complain or feedback you can contact with IRCTC customer care number. There are multiple ways to contact with IRCTC customer care such as customer care number, toll free number, email id, website contact form, social media profile and office address.

IRCTC Toll Free Customer Care Number

We are going to share IRCTC toll free customer care number for inquiry, complain and feedback. You can call at 1800 111 139 and 139 24X7 Hours without any charge. You can also get all the details of train and ticket as well as refund. You can dial 1800 1034 139 for e-catering services. if you have any complaint regarding food than you should dial 1800 111 321(Toll free). You can dial 1322 and 182 for security related issue. if you facing any issue in IRCTC than dial 138.

IRCTC Customer Care Email ID

Now, we are going to share IRCTC customer care email ID for send for complain, feedback, inquiry about refund and payment. you can send mail at for tourism related issue. You can send  mail at cancellation IRCTC Ticket.  You can send mail for feedback and complain.

IRCTC Customer care SMS

You can get all the information through SMS. if you have any queries related to Time related than you send Type TIME and send 139 with register mobile number. You can also know the PNR Status of train through Type PNR No and send 139 with register mobile number. you can also get the arrival and departure time information of your train to type AD and send 139 from your register mobile number.

IRCTC Customer Care Number

We are going to share IRCTC customer care number for all top cities with Mail ID and Address with Phone number. you can use this number for IRCTC customer care.

IRCTC Customer Care Number City for General inquiry

City/ Zone Complaint/ Query Number
Ahmedabad IRCTC Customer care 079-2530-0000
Bangalore IRCTC Customer care 080-2530-0000
Chandigarh IRCTC Customer care 172-2530-0000
Chennai IRCTC Customer care 044-2530-0000
Delhi IRCTC Customer care 011-3934-0000
Hyderabad IRCTC Customer care 040-2530-0000
Mumbai IRCTC Customer care 022-2530-0000

IRCTC Customer Care Number city for catering

City/ Zone Complaint/ Query Number
Central Control Number 011-23345300
Chennai 044-25353341
Delhi 011-23221147
Mumbai 022-22618067
Hyderabad 040-27716145
Kolkata 033-26601743
Delhi 011-39340000
Chennai 044 -25300000

IRCTC Customer Care Number city for Tourism

City/ Zone Complaint/ Query Number
Chennai 044- 64594959
Delhi 011- 23701100
Kolkata 033- 22439045
Mumbai 022- 22644378
Hyderabad 040-66201263, 040-55201264
IRCTC Office address
Corporate Office New Delhi
B 148, 11th Floor, Statesman House, Barakhamba Road, New Delhi-110001
IRCTC Customer Care Number : 011-23311263/64, 23314752
Email ID:
Fax No. 011-23311259
Rail Neer Plant, Northan Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi -110041
IRCTC Customer Care Number :
Fax No. 011-25949773
Tourism Faciliation Center
B 148, 11th Floor, Statesman House, Barakhamba Road, New Delhi – 110001
Tel.No. 011-23701145/46/47
Fax No. 011-23701185
Email Id:
Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti Nagar, Lucknow -226010
Tel.No. 0522-2305522
Fax No. 0522-2305533
Internet Ticketing Services
Internet Ticketing, State Entry Road, IRCA Building, New Delhi-110055
Delhi Customer Care No.: 011-39340000
Chenai Customer Care No.: 044 25300000
Fax No: 011-23345400
Email Id:
North Zone
Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002
Tel.No.: – 011-23234763, 23221146
Fax: – 011-23210321
Email Id:,
708, 7th Floor, Crystal Mall , Sawai Jai Singh Highway, Banipark, Jaipur- 302016
Tel.No. 0141-4020194, 4020198
Fax No. 0141-4020193
SCO-80-81-8, Sector -34A, Chandigarh -160034
Tel.No. 0172-4645795, 6572156
Fax No. 0172-4645795
Old Koilaghat Building,Ground Floor,3,Koilaghat Street, Kolkata 700001
Tel.No. 033-22439045, 22133207
Fax No. 033-22439046
Email Id:
Rail Neer Plant, Loco Colony, South of RPF Barracks, Khagaul, Danapur, Patna- 801105
Tel.No. 06115-232557,0612- 6500650,
Fax No. 06115-232557
A-0/1, Ground Floor, Bhubaneshwar Fortune Towers, Chandrasekharpur – 751023
Tele No.: 0674-2303657, 06742303658,
Fax No.: 0674-2301853
Local DHR Tourism Coordinator
Mobile No.: 9434049405
(Siliguri,New jalpaiguri,Darjeeling)
Boscomaun Tower,4th Floor, West Gandhi Maidan, Patna – 800001
Tel.No. 0612-2205801, 2213993
Fax No. 0612-2213993
C.B. Royale Building, 2/2 – Dr. Rajkumar Road, Rajaji Nagar, Banglore -560010
Tele: 080-22960014,
Fax No. 080-23123877
4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001
Tel.No. 0361-2737123
Fax No. 0361-2367122
2nd Floor,New Administrative Building,Central Railway,CST, Mumbai-400001
Tel.No. 022-22618062, 22618063, 22618064
Fax No. 022-22618066
Email Id:
2nd Floor, Paryawas Bhavan, Block-4 ,Arera Hills, Bhopal – 462011
Tel.No. 0755- 2577011, 4285226 ,
Fax No. 0755 – 4057982
5nd Floor, Pelican Building, Gujarat Chamber of Commerce and Industary Ashram Road,
Tel.No. 079-26582673-75
Fax No. 079-26580735
6A,The Rain Tree Place,No. 9 Mc Nicholas Road,Chetpet,Chennai 600031
Tel.No. 044-28363453
Fax No. 044-28361997
South Zone Control: 044-28362430
Email Id:
Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station Village And Post Palur, Taluk- Chengalpattu, Distric- Kanchipuram- 603101
Tel.No. 044-27437007
Sail-Harcad 1st Floor Building No.40/8194, Convent Road, Koachin- 682035
Tel.No. 0484-2382991-92
Fax No. 0484-2382990
9-1-129/1/302, 3rd Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Andhra Pradesh – 500003
Tel.No. 040-27702401, 27702407, 27808899
Fax No. 040 – 27715983
Email Id:


IRCTC Customer Care Number

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ajay kumar garg
Company Rating :

We wish to inform that your request for refund against PNR Number 8156904043 for reason ALL Confirmed Passenger Not Travelled, has been received and the Reference No for this is :100000147601947.sir mera ye refund nahi lotaya gaya hai

haud bari
Pradeep Singh
Company Rating :
I am waiting for the refund amount since 2 months, even IRCTC is not replying to my mails. Very poor Customer care Service. Transaction ID: 100000729500273 Train No./Name: 12511/RAPTI SAGAR EXP PNR No 2427588209 Date of Journey: 03-Feb-2017 Date Of Boarding: 03-Feb-2017 Date of Booking: 30-Jan-2017 From: LUCKNOW NE (LJN) To: NAGPUR (NGP) Boarding: LUCKNOW NE (LJN) Resv Upto: NAGPUR (NGP) Quota: GENERAL (GN) Class: SECOND AC (2A) Ticket Amount:970.0 Ticket Type:E-ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No VIJAY LAXMI SING 66 Female PQWL 16 TDR Details Reason For TDR: Train Late More Than… Read more »
C - 1189, Rajajipuram, Lucknow
Company Rating :


I made transaction on 27th April 2017 for book a ticket from New Delhi to Ujjain for tomorrow (28th April 2017) twice one in tatkal and another one is in Premium tatkal for two person in Intercity 12416.

In both transaction my amount has been deducted from my account but ticket not booked.

Kindly confirm me for refund of my money that when you will refund me the same.

Transaction ID details are mentioned below with amount:

1) 100000821309848- INR:1,630.00
2) 100000821306048- INR:1,060.00

Total:-INR: 2690/-

Company Rating :


I made transaction on ist MaY 2017 for book a ticket from BHOPAL TO PUNE

In transaction my amount has been deducted from my account but ticket not booked.

Kindly confirm me for refund of my money that when you will refund me the same.

Transaction ID details are mentioned below with amount:
100000825116756IGABFQIVC9 -amt Rs.6960.00

Company Rating :

My IRCTC Log in account has been deactivated. Please activate it.I am a physically incapacitated Senior Citizen and am not being able to book an e ticket.
Mrs. Sreela Basu

Vikas Modi
Company Rating :

Today we have booked one ticket from Viramgam to Navsari in Saurashtra Janta express (train no- 19018) in Tatkal Quota. Actually our payment has been deducted of amount 770/- from our account but there is not allotment of berth for the same, so request you to pls look out and refund our money back in our same account which has been deducted.

Warms regards,
Vikas Modi

33, lashanagar, marutinagar road, vijalpore , tal - jalalpor, dist- navsari
Company Rating :


I made transaction on 9 MaY 2017 for book a ticket from Chhapra TO new delhi train name 12561swatantra sanani exp journey date 10 may2017 Quota tatkal class 2A

In transaction my amount has been deducted from my account but ticket not booked.

Kindly confirm me for refund of my money that when you will refund me the same.

Transaction ID details are mentioned below with amount:
100000834175796 -amt Rs.4680.

irctc site status :payment send on12/5/17 but till date payment not received.

house no 400sector 19
shailendra singh
Company Rating :

i am sanak singh , my PNR No. 2712107769 booked on 06.05.2017(21:40) but already cancelled on 22.05.2017, irctc send the massage after 3-4 days cancelled amount 805 will be refund in your account . But today 30.05.2017 (16.11) not received amount in my account.

norris med. ltd. 801/p gidc ankleshwar gugarat
Company Rating :

yesterday we are booked Mumbai to Chennai ticket transaction id 078727 Rs. 6103.79/- time 17.56 p.m. ticket is not booked but our amount is less from our account.
today we booked the same ticket Mumbai to Chennai transaction id 035495 Rs.6106.41/- time 11.21 a.m. same problem ticket is is not booked bur our amount is detected
i requested you to kindly reverse the amount Rs.12210.20

Thanking you

With regards


Biswanath Banerjee
Company Rating :

Att to concern persone,
i have bookred my ticket from kolkata to lko27/5/17 by amritsar exp for date 29/5/17 from badshahnager reservasion counter 2 aduit and one chiled
RS 3900/- BY DEBID CARD BUT SLIP NOT PRINTED .Then i pay by cash.
but still i am waiting my amount Rs 3900/- which is not refaunded trnx id
022000000152171 pls do the needful

I -1201 Raptiapartment gomtinager lko
rajendra shrivas
Company Rating :

our ticket is not booked and money transaction has been done so we wish to get our money back as early as possible

22/40 jaora road ratlam mp